Order Cancellation

• You can cancel your order before it is shipped by contacting our customer support team.
• If your order is eligible for cancellation, a full refund will be initiated.
• Once the order is dispatched, cancellation

Refund Policy

• Damaged or Defective Products: If you receive a defective or damaged product, please contact us within 48 hours of delivery with images and order details.
• Incorrect Product Received:  If you receive an incorrect item, report it within 48 hours for a free replacement or refund.
  
• Non-Returnable Products: Customized or used products cannot be returned or refunded.
• Processing Time: Approved refunds will be processed within 5-7 business days to the original payment method.

For any assistance, contact our support team at [Customer Support
support@neoplanner.in/+91 9160904099].